FAQs > Book and Fly

A. Travellers of all countries have the possibility to travel with the Star Alliance Round the World Fare and on any of the three Circle Fares.

A.

The Airfare is valid on the flights of all Star Alliance member carriers:

Certain flights, which are marketed under a member carrier’s flight number but operated by a different airline, are not offered for this product.

A. The airfare is valid for Round the World travel to/from countries in South West Pacific, Africa/Middle East, Asia, Europe, North America and South and Central America served by the participating Star Alliance member carriers.

A. You can depart and terminate your travel in the South West Pacific, Africa/Middle East, Asia, Europe, North America and South and Central America, served by the participating Star Alliance member airlines. Your routing has to start and end in the same country.

Your itinerary may reflect travel greater than Round the World provided it is not via the point of origin and still terminates in the country of origin.

Your itinerary must include only one transatlantic and only one transpacific crossing. Such a crossing may be a surface sector, provided it is not the first area crossing in an itinerary . In the entire journey not more than one crossing is permitted between Europe/ Middle East/ Africa and Asia.

Travel to/from/via Guam/Saipan must be on US carriers.

Due to legal restrictions, a Round the World journey sold on Book and Fly cannot commence in Libya.

A. The Round the World Fare is available in First, Business and Economy Class.

Whenever the selected cabin class is not available on a flight, a lower cabin class is offered. In such cases, the full price of the selected cabin class is still applicable.

A. A stopover is a stay of more than 24 hours or more. The Round the World Fare requires in general at least 3 stopovers and permits a maximum of 15 stopovers. The Round the World Special Economy Fare requires at least 3 stopovers and permits a maximum of 5 stopovers.

No more than 3 stopovers are permitted in any one country worldwide, except in contiguous USA where 5 stopovers are allowed for travel not starting in USA or Canada.

The Round the World Fare allows only one stopover per city. The maximum number of stopovers within certain regions may be limited.

Further exceptions may apply which have been outlined in the Round the World Terms and Conditions.

A. A transfer is a stop between two flights of less than 24 hours.

Transfers are allowed in any one city, however not more than 3 in any one city. In the country where the trip starts not more than 2 domestic transfers and not more than 2 international transfers are permitted. Unlimited free transfers are permitted at any other point.

Exception:
When travel starts in USA/Canada/Thailand/Norway, no more than 4 domestic transfers and no more than 4 international transfers permitted in the country of origin.
Unlimited free transfers are permitted at any other point.

Further exceptions may apply which have been outlined in the Round the World Terms and Conditions.

A. Yes, surface sectors are permitted. As they are not included in the calculated Round the World Fare, surface sectors are at the expense of the passenger. If the time between the off-board and boarding point of a surface sector is 24 hours or more, it is considered one stopover.

The mileage for surface sectors must be included in the maximum permitted mileage calculation. No more than 5 surface sectors are permitted. Surface sectors between cities and surface sectors between airports in multiple airport cities require a separate coupon.

A. For your Round the World journey, the piece concept will apply for the entire journey. The free baggage weight allowance for economy class is one (1) piece at the weight of 20 kg per person, for business class is two (2) pieces at a combined weight of 30 kg per person and for first class is two (2) pieces at a combined weight of 40 kg per person. When a journey is for travel solely within North America, charges may apply from the first checked bag. Please refer to individual carriers for potential baggage charges and more information if you require additional allowance.

A. Just click ‘Save’. You will be given a code with which you can open your saved itinerary at a later time.

A. You can plan an itinerary and save it so that you can finish the planning and booking at a later time. To finish a previously saved itinerary, you have to load it by selecting “Open a saved itinerary” on the first screen of the tool.

A. To make changes to a booking, please contact our service centres:

Australia: +61 292 535 888 (Domestic landline)
Germany: +49 1805 838044 (EUR 0.14/min from Deutsche Telekom landline network)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)

Or via email: staralliance.bookandfly@dlh.de

A. Yes, due to technical requirements it is necessary that you book all flights for your itinerary at least 72 hours before your departure.

A. The Round the World Fare allows a maximum of 16 flight coupons for the entire journey, and this includes any subsequent rerouting.

A coupon equals an itinerary segment. A segment is defined as a single flight number or a surface sector, representing a direct connection.

A. If your journey starts in Australia or New Zealand:

The last international flight of your itinerary must depart no earlier than 7 days after your first international flight departs, if the purchased cabin class is Economy.No minimum stay is required if the purchased cabin class is First or Business.

If your journey starts in Europe:

The last intercontinental flight of your itinerary must depart no earlier than 10 days after your first intercontinental flight departs.

If your travel origin is not Europe, Australia or New Zealand:

The last international flight of your itinerary must depart no earlier than 10 days after your first international flight departs.

All travel origins:

Travel from the last international stopover must commence no later than 12 months after departure from the journey’s origin.

Please note that some airlines only offer availability for 330 days from the day of booking.

A. Yes. After you have planned your route and chosen your flights, you can book online and purchase your ticket instantly.

A.

Book and Fly is presently available in English, Japanese and German language. More languages are planned to be implemented soon. A specific language can be accessed via the respective language set on www.staralliance.com.

Japanese: http://www.staralliance.com/ja/booking/book-and-fly/

German:http://www.staralliance.com/de/booking/book-and-fly/

English:http://www.staralliance.com/en/booking/book-and-fly/ (or any other language setting of the website other than Japanese or German)

Customer telephone service in English is available 24 hours a day on all four hotlines.

Australia: +61 292 535 888 (Domestic landline)
Germany: +49 1805 838044 (EUR 0.14/min from Deutsche Telekom landline network)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)

Customer telephone service in Japanese and German is also available on a daily basis with business hours limited to local service demand.

A. Unfortunately this is not possible yet. You can re-book flights by contacting our service centres on

Australia: +61 292 535 888 (Domestic landline)
Germany: +49 1805 838044 (EUR 0.14/min from Deutsche Telekom landline network)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)

Or via email: staralliance.bookandfly@dlh.de

A. With Book and Fly you can plan and choose your flights yourself, taking as much time as you like. You can test any number of routings and evaluate all the options. You can start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions.

Book and Fly puts you at the heart of the booking process. It gives you total control over your travel plans.

The service centre support for Book and Fly is available 24 hours a day, 7 days a week for all technical or product-related enquiries as well as re-bookings and other service requests for your booking.

A. With the Round the World Fare, the total cost of your journey is determined by the itinerary’s mileage, the journey’s originating country and the class of service, plus applicable fees, taxes and surcharges. There are four possible maximum permitted mileage levels: 26,000 miles (Special Economy only), 29,000 miles, 34,000 miles or 39,000 miles. The Special Economy Round the World Fare is not offered for travel originating in Japan.

Fares apply only if the Round the World ticket is purchased before your departure. Please note that fare, taxes and charges are only valid on the day a ticket is purchased and are subject to re-calculation in case of voluntary changes to the itinerary before commencement of the journey.

Certain exceptions may apply.

A. Applicable for Economy Class Fares:

Children (2-11years) are charged 75% of the available adult fare plus applicable fees, taxes and surcharges. A proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Infants occupying a seat pay 75% of the adult fare plus applicable fees, taxes and surcharges. Proof of age is required at time of ticketing and check-in. If an infant turns 2 during the trip, passenger may not travel as an infant and instead must occupy a seat priced at child fare for entire journey.

Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Round the World Fare adult passenger paying the full Round the World Fare.

The first infant under 2 years of age, not occupying a seat, is charged 10% of the applicable adult fare plus respective fees, taxes and surcharges for travel in First, Business and Economy class.

Children (2-11 years) are charged 75% of the available adult fare plus applicable fees, taxes and surcharges for travel in Economy class. A proof of age is required.

An infant discount is offered, however online booking of infants is not supported.

You are welcome to make an infant booking with our call centres.

A. The payment details that you enter online are used to process the payment upon ticket issuance. A transaction approval to debit your booking’s total price is already requested from your credit card issuer right after the entry of your payment details. If this approval is transmitted to Book and Fly, your booking process will continue with the booking confirmation. If the credit card entry returns an error message, we kindly ask you to refer to your credit card issuer and our call centres. 

A. Payment is possible with the following credit cards: Master Card, Visa, American Express, Diners, JCB and UATP/Airplus. Please note that at the moment, JCB can only be accepted, if you select Germany, Japan, Republic of Korea or United Kingdom as country of residence at the beginning of the Book and Fly process.

A. Yes, the price is final and includes all applicable taxes and surcharges.

A. Along with the confirmation page displayed at the final step of the booking process, you will receive a confirmation email that contains all the details of your booking.

A. Please bring the document specified in the booking process, which will be used for identification for e-ticketing. This can be your credit card or Frequent Flyer card. In addition to that, please bring your passport and any other travel documents you require such as a visa.

A. No, you don’t need to be a member.

A. Yes. If you have entered your Frequent Flyer details during the booking process,  all flights operated by a Star Alliance carrier will accrue miles for your Star Alliance Frequent Flyer Programme after you have flown. Mileage accrual is subject to the terms and conditions of the Frequent Flyer programme you are a member with.

A. All personal data are processed and stored according to up-to-date security standards by Star Alliance and its partners. The data transfer between your browser and the Star Alliance system uses a secure and encrypted connection (using SSL and https).

Please note that ‘https’ cannot be seen in the URL if you access Book and Fly via staralliance.com, as this is an overlay solution of the tool, which shows a generic URL. However, also in this case the connection is secure and encrypted from the process step ‘Enter personal details’. On the overlay, you can check the security of the connection if you right-click on the screen of this process step and select ‘view source’.

A. In order to issue your Round the World ticket, you will be asked to provide personal information to the ticket issuing Star Alliance member carrier. Please note that the data protection guidelines of the respective Star Alliance member airline apply with respect to collecting, processing, storing, using, and sharing of your personal information. For further information, please contact the ticket issuing Star Alliance member carrier.

If you purchase the Round the World ticket via Star Alliance Book and Fly, your personal information will be collected, processed and stored by our customer service centre Deutsche Lufthansa AG. For further information, please visit www.lufthansa.com 

A. Please phone our service centres on

Australia: +61 292 535 888 (Domestic landline)
Germany: +49 1805 838044 (EUR 0.14/min from Deutsche Telekom landline network)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)

Or via email: staralliance.bookandfly@dlh.de

A. To find out more, please go to the Round the World Fare or Circle Fare product page. 

Book and Fly FAQs valid as of June 2011